RETURNS

Should you wish to return an item, we are happy to offer an exchange or refund for full priced goods provided you request a return within 7 days of receiving your item. Your item must then be returned to us within 7 days after you request a return.

Contact our customer services team at customerservice@penelopeiacrafts.com to receive your free return label.

All items must be returned in perfect condition and with the original packaging. We are unable to offer an exchange or refund on items that are scratched, damaged or not in their original packaging.

REFUNDS

Shipping and handling charges paid on your original shipment are non-refundable, and these will be deducted from any monies returned to you in the event you return one of our products. Please allow 5 working days once we receive your product for “Penelopeia Crafts” to process your return, plus allow for a further 5 days for banks to clear funds on your account.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through “Penelopeia Crafts”. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

EXCHANGES

If you are exchanging a product and the new item is a lower amount we will refund the difference via your original payment method. Exchanged items will only be dispatched once returned goods have undergone quality checks and are subject to product availability at the time of return.

Please note: This does not apply during Sales Period where we can only offer an exchange on goods. If the customer does not wish to exchange their purchase, he will be issued a credit note to the value of the item when he purchased it. If a customer exchanges a product and there is a difference in the final balance, he will be issued a credit note which can be redeemed on his next purchase.