How can I verify that my order has been confirmed?

If the order has been placed correctly and is confirmed, you will automatically be redirected to the confirmation page where you will find your order number. You will also receive an email with all the details.

How can I check the status of my order?

If you are a registered user, log in to your My Account reserved area to view the status of your order in the My Orders section.
If you are not registered, you will still receive an email from info@penelopeiacrafts.com when your order is processed from our warehouse with a link to track your shipment.

Delivery Time

Delivery takes place on average within 3 working days from the shipment of the order in Greece, within 5 working days in Europe and within 8 to 10 working days for all other destinations in the world.


All orders are processed automatically, so it is not possible to change the shipping and delivery times.
Carriers do not deliver on Saturdays, Sundays or public holidays; delivery times may be delayed during public holidays in Greece. For delivery to non-EU countries, customs clearance procedures may cause delays beyond our original delivery estimates. We are committed to meeting delivery times, but during the most demanding periods (including sales) delivery times may vary slightly. In addition, occasional technical updates to our operating system, or force majeure (such as particularly unfavourable weather conditions), may make certain delivery services temporarily unavailable or affect the time limit within which you place an order and the expected delivery times. Nevertheless, we want to reassure you that we will always commit to minimize these changes.

What are the shipping costs?

Greece and Cyprus: Free shipping with Express Hellenic Post Registered Shipping.

EU Countries: 8,00euro shipping costs with Express Hellenic Post Registered Shipping.

Worldwide : 10,00euro shipping costs with Express Hellenic Post Registered Shipping.

Orders

How do I track my order?

You’ll receive a tracking link via email: info@penelopeiacrafts.com when your order ships out. If you have any questions about your tracking or shipment, please contact us at email: customerservice@penelopeiacrafts.com

It’s past the estimated delivery date, and I still don’t have my order. What do I do?

If it’s past your estimated delivery date and you still don’t have your order, we’re here to help!

To help us resolve this for you faster, please see your shipping confirmation email and check that you entered the correct address.

If the address was incorrect, send us an email at customerservice@penelopeiacrafts.com and we’ll be happy to send you another order to the correct address. Please note it’ll have to be at your cost.

If the shipping address was correct, get in touch with us at customerservice@penelopeiacrafts.com with your order number. We’ll try to resolve this for you as quickly and efficiently as possible.