For each Product offered for sale on the Site, a picture of the Product concerned will be displayed on the Site, together with the unitary price, the colours and sizes available. The images are used only as an example of the Product;

To purchase a Product, You shall select the Product(s) of interest. The Product(s) selected for purchase will be added to Your shopping cart. It will not be possible to save the shopping cart to proceed to the purchase on a later stage. If the purchase procedure is not completed, all items included in Your current shopping cart will be deleted and You will need to start a new purchase procedure. The sales procedure will be considered concluded only when You submit the purchase order to Penelopeia Crafts by clicking the “Buy Now” button at the end of the check-out page.

Regarding those products for which personalization is possible, in order to proceed with the customization You have to submit an alphanumeric combination which will be applied by us to the selected product. By submitting such combination, you expressly guarantee us that:

  • it does not contain expressions that may be obscene, offensive, discriminatory or contrary to public order; and
  • it does not infringe any applicable law as well as any third party’s right or entitlement;

you shall be solely and exclusively responsible and liable in this regard. 
In our sole discretion, we reserve the right not to accept a proposed combination, e.g. if it may be offensive or contain third party’s trademarks or copyrights, although we have no obligation to check the submitted combination.
Please consider that right of withdrawal does not apply in case of customized products.

By submitting the Order Form, You acknowledge that you have read all the information given to you during the purchase procedure and that you fully accept the General Terms and Conditions, as these will be binding once the purchase has been finalised.

The Products displayed on the Site are offered for sale to individuals over the age of 18 (hereinafter “Consumer(s)” or “You”), acting for reasons not related to the commercial activity, craft, entrepreneurial or professional activities that they carry out. The purchase of the Products on the Site is permitted only to individuals who are 18 years of age or over, or those under 18 years old with the consent and supervision of a parent or guardian. Penelopeia Crafts does not knowingly collect personal information on the Site from or about minors. The Products offered for sale on the Site can be purchased and shipped only to the countries indicated on the Site.

Before confirming and sending the purchase order, You must read these Terms of Sale carefully. These Terms, together with the Privacy Policy and the Terms of Use of the Site contain the rules governing the contract between You and Penelopeia Crafts for the purchase of Products through the Site.

For each Product offered for sale on the Site, a picture of the Product concerned will be displayed on the Site, together with the unitary price. The images are used only as an example of the Product; Penelopeia Crafts cannot, therefore, be held responsible for any graphic misrepresentation of the Product on the Site.

To purchase a Product, You shall select the Product(s) of interest. The Product(s) selected for purchase will be added to Your shopping cart. It will not be possible to save the shopping cart to proceed to the purchase on a later stage. The sales procedure will be considered concluded only when You submit the purchase order to Penelopeia Crafts by clicking the “Buy Now” button at the end of the checkout page.

Regarding those products for which personalization is possible, in order to proceed with the customization You have to submit an alphanumeric combination which will be applied by us to the selected product. By submitting such combination, you expressly guarantee us that:

  • it does not contain expressions that may be obscene, offensive, discriminatory or contrary to public order; and
  • it does not infringe any applicable law as well as any third party’s right or entitlement;

you shall be solely and exclusively responsible and liable in this regard. 
In our sole discretion, we reserve the right not to accept a proposed combination, e.g. if it may be offensive or contain third party’s trademarks or copyrights, although we have no obligation to check the submitted combination.
Please consider that right of withdrawal does not apply in case of customized products.  

In order to complete the purchase of Products, You must fill in and send Penelopeia Crafts the form with the order proposal in electronic format (hereinafter “Order Form”), following the instructions on the Site. To submit the order You will be required to provide Your personal data, including Your date of birth, the payment details and to accept these Terms of Sale by ticking the relevant check. Before submitting the order You are invited to carefully review the summary of the information on the essential characteristics of each Product You ordered, the details of the shipping costs applicable to Your order, the conditions to exercise Your right of withdrawal (the “Information on the Right of Withdrawal”) and the Privacy Policy.

By submitting a purchase order You hereby accept and undertake to observe, in the performance of the contract with Penelopeia Crafts, these Terms of Sale. In order to submit the purchase Order Form for Products on the Site, You must accept these Terms of Sale.

It is possible to correct possible errors in the information entered during the purchase process until the submission of the order by following the specific Amendment Procedure indicated on the Site. By submitting the Order Form, You acknowledge that you have read all the information given to you during the purchase procedure and that you fully accept the General Terms and Conditions, as these will be binding once the purchase has been finalised.

At the end of the purchase procedure, Penelopeia Crafts recommends that You print or save a copy of the Terms of Sale, together with a copy of the Privacy Policy and the Information on the Right of Withdrawal. You will receive an email at the address You entered on the Order Form, confirming that the order has been placed and that You accept the Privacy Policy, the Information on the Right of Withdrawal and the Terms of Sale, which You will receive as attachments to said email. The Order Form will be stored on Penelopeia Crafts’s database for at least the time necessary to process the orders and, in any case, within the time limits and pursuant to the conditions of the applicable laws. Consumers will be able to access their Order Forms at any time through the “My Account” section or by contacting Customer Service at email: customerservice@penelopeiacrafts.com

Penelopeia Crafts reserves the right to refuse orders made by Consumers if it considers, in its sole discretion, not having the requirements to place a purchase order or with whom a legal dispute regarding a previous order is on-going or for any other legitimate reason, without any need to provide the reasons for the same. Penelopeia Crafts reserves the right to limit or not to execute orders which, at its sole discretion, appear carried out for commercial and/or professional purposes.

The order procedure is complete when the “purchase” option is available to select. Once the Order Form has been submitted, the order will be sent to Penelopeia Crafts for processing and cannot be amended or cancelled.

The order confirmation shall be considered proof of Your acceptance of the provisions of these Terms of Sale, the Privacy Policy and the Information on the Right of Recision. The data recorded by Penelopeia Crafts on its server will be treated as proof that the transaction between You and Penelopeia Crafts has been completed.

Penelopeia Crafts reserves the rights to change or correct these Terms of Sales, the Privacy Policy and the Information on the Right of Withdrawal, as well as the Products offered for sale on the Site and their prices, at any time and without notice to You. Penelopeia Crafts invites You to carefully check the Terms of Sale and the Privacy Policy every time You use the Site to make a purchase.

However, there may occasionally be typographical errors, incorrect statements or omissions (hereinafter “Errors”) regarding the description of the Product, the price, any promotions, offers and the availability of the Product concerned. Penelopeia Crafts reserves the right, at any time and without notice to You, to correct such errors, to change or update information, to revoke offers containing such Errors and to cancel any order at any time prior to shipment, even after sending an order and even if the Order Form was confirmed and the amount charged to the payment method used during purchase. In such circumstances, the amount charged to the payment method used at the time of purchase will be refunded to You.

All changes and/or corrections mentioned above will apply only to purchase orders submitted subsequently to the date of the change or correction effected by Penelopeia Crafts. In particular, You will be charged the amounts that appear on the Site at the time of Order Confirmation, provided that the Products ordered are available at that time.

Products must be checked by You at the time of delivery to You to ensure that they correspond to the Products You ordered.

Any anomalies identified at the time of delivery (including without limitation any tampering or damage to the packaging, damage to the Products, items missing with respect to the Transport Document, non-conformity to the Products ordered, defective Products, etc.) may be indicated by the Consumer directly to the carrier, entering a comment handwritten and signed in the delivery note. In such circumstance the Consumer will not be required to accept the Products and may return them directly to the Courier.

In the event of any anomalies (for example tampering or damage to the packaging, damaged Products, missing items that appear on the delivery note, goods that do not correspond to those ordered etc.) detected after delivery, You must contact the Courier in good time on the telephone number indicated in the “Contact” section of the Site. The Courier will send the package including the Products ordered to Penelopeia Crafts, following the procedure outlined in article 11 below.

Consumers are entitled to withdraw from the purchase contract concluded with Penelopeia Crafts through the Site without the payment of any penalty and without any reasons, within 30 (thirty) working days from the date of receipt of the Products purchased on the Site. Right of Recision is expressly excluded for customized products, as they embody alphanumeric combination(s) personally developed and submitted by You. When exercising the right of recision Consumers are not allowed to change the purchased Product with another Product.

In order to exercise the Right of Recision, Consumers are required to send the filled in Return form to the email address mentioned in the “Contacts” section of the Site.

A refund will be issued to the purchaser of the Product, provided that Products are returned unused, unwashed and in the same condition in which they were delivered, with all original labels attached including anticounterfaiting label , and complete with all parts and accessories. In case the right of return is exercised for all the Products included in the same purchase order, all Products must be returned to us contemporaneously with the same shipment. The Products must be returned using their original packaging.

Penelopeia Crafts reserves the right to reject the return of any Products that do not meet the requirements specified in article 10.3.

The amounts paid at the time of purchase will be refunded as soon as possible and in any case within 30 (thirty) days of the date on which Penelopeia Crafts first became aware of the exercise of the right of recision by the Consumer, activating the refund procedure, and provided that the conditions described in article 10 have been met.

If the recipient of the Products indicated in the Order Form is not the person who made payment for the amounts owed for the purchase of the Products, the refund will be issued by Penelopeia Crafts to the person who made the payment.

To return the Products, Consumers shall follow the procedure described below:

1. Check the presence of the label and commercial documents accompanying the Products within the package.

2. Contact the Courier number present on the receipt and agree date and time for collection directly with the Courier, on the understanding that the withdrawal must take place at an address located in the same Country of the shipping address.

3. Require to the Courier a copy of the receipt for the collection of the Product duly signed by the Courier, and keep it as evidence of the collection. It is very important to keep the receipt in order to have the right to request a return or replacement. Shipping costs for the return shall be borne by Penelopeia Crafts

If the Consumer chooses not to use the Courier selected by Penelopeia Crafts recommends that Consumers insure the whole value of the Products being returned, obtain and carefully preserve the shipping receipt and number. In this case shipping costs for returning the Products shall be born by the Consumer and Penelopeia Crafts will not be liable for refunding the price of Products sent by the Consumer which have not been received by Penelopeia Crafts as a consequence of loss, theft or damage not attributable to Penelopeia Crafts. Shipping costs for the return shall be borne by the Consumer.

Penelopeia Crafts may, at its sole discretion, delete the Consumer’s account or inhibit the Consumer’s use of the Site at any time. Penelopeia Crafts reserves the right to modify, suspend or interrupt the functionality or Content of the Site at any time and without prior notice.

If You have any complaint or if You need any information or assistance in relation to the Site or the purchase procedure, please send an email to the email address mentioned in the “Contacts” section on the Site.